Molly Moon Q&A 😋
💖 How do I send my wish list and can my requirements be included?
Just leave your wish list in the order notes section when payment. Let us know the color, theme, character or type of item you want to receive (eg: notebook, cute hair clips, stickers, gel pen, stationery, v.v.). Although we cannot guarantee specific items, we always try our best to make your faithful news close to the desired list as possible.
🛒 What should I do if my payment is unsuccessful?
If your payment is unsuccessful:
• Check your card details and payment information.
• Contact your bank to make sure there are no restrictions on your card.
• Try another payment method.
Are you still having trouble? Please contact us via page Contact us and we will be willing to help.
📸 Can I share the opening of online boxes?
Absolutely! We like to see your response and video open boxes. Share your Mystery Scoop experience on Tiktok and tag @mollymoon_scoops to have the opportunity to be introduced on our site.
⏳How long will my order come?
Processing time varies according to your orders:
• Orders without video packing: 2-4 working days.
• Orders with packing videos: 5-7 working days after shipping, most packages will arrive within 2-4 business days depending on your location.
You will receive email tracking information as soon as your orders are delivered.
🚚 Where do you ship?
We are currently shipped to the United States.
🎁 Can I put a scoop about as a gift?
Of course! Just enter the recipient's delivery address when payment. You can also leave gift messages in order notes and we will make it more special.
📦 Do you provide bulk or wholesale orders?
If you are interested in bulk order for events, party offers, gifts or resale, please contact us via page Contact us for price and stocking status.
🔄 Can I return or exchange my mysterious scoop?
Due to the custom and mysterious nature of our products, all sales are final. We do not accept returns or exchange unless your order is damaged.
💌 How can I contact you?
We are always willing to help!
-> Email: mollymoongiftshop@gmail.com
Our customer support team usually responds within 24 hours.